Vital Offshore Support Overview

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Engagement Management
  • Single Point of Contact for the customer
  • Manages the relationship between different business heads
  • Accessible to the Customer 24 x 7 x 365
  • Conducts Periodic Review Meetings with Customer & Vital Team
  • Responsible along with the Project Manager for all issues of the project .
  • Responsible along with the Delivery Director for the commercials.
  • Manages team of bench, shadow resources for any resource level coverage.
  • Maintain Document repository and training content for any Knowledge Transfer requirements.
  • Engages with the client team for project planning and delivery roadmap.
Issue Resolution workflow

Resolution workflow

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