Vital Offshore Support Overview
- Single Point of Contact for the customer
- Manages the relationship between different business heads
- Accessible to the Customer 24 x 7 x 365
- Conducts Periodic Review Meetings with Customer & Vital Team
- Responsible along with the Project Manager for all issues of the project .
- Responsible along with the Delivery Director for the commercials.
- Manages team of bench, shadow resources for any resource level coverage.
- Maintain Document repository and training content for any Knowledge Transfer requirements.
- Engages with the client team for project planning and delivery roadmap.
Issue Resolution workflow